Have a question about RetractaShade? You’re in the right place. Below you’ll find answers to the most common queries about our retractable shade sails, including installation, material choices, care instructions, and warranty information. Whether you’re planning a new project or maintaining an existing system, this page is here to help you make informed decisions.
RetractaShade retractable shade sails are designed for easy installation using wall mounts or freestanding posts. The sail is tensioned via a parallel wire track or guide cable system enabling you to retract the sail when it suits you. We provide detailed installation guides to assist you or your installer.
Yes, absolutely! We’ve designed our retractable shade sail system to be DIY installed. They arrive at your door pre-assembled, with all of the instructions you may require to install the system. If in doubt, we’re here to help- call us on 0410 454 430 or contact us online!
No. The RetractaShade retractable shade sail does not come in a motorized variant. The reason for this is with our lengthy experience with retractable shade sails, we’ve found that the motors within common brands burn out frequently and therefore not only increase initial costs, but add extra costs involved with maintenance.
With proper care, RetractaShade systems can last 10+ years. We use high-performance, UV-stabilized materials, 100% designed in Australia for the harsh Australian conditions we all know and love, additionally our hardware is made from stainless steel and corrosion-resistant fittings.
In comparison to a fixed shade structure, maintenance is minimal.
Our recommendations are:
Our sails provide up to 95% UV protection, depending on the fabric selected. We use premium materials such as Soltis 96 and other high-performance fabrics specifically engineered for sun control.
Yes! Retractable sails offer the flexibility to enjoy both sun and shade, which fixed sails cannot. They’re ideal for patios, decks, cafés, and other spaces that benefit from adaptable coverage throughout the day or across seasons.
No, we advise against this. Prolonged exposure to the sun can cause damage to the fabric, additionally retractable shade sails are generally not designed to withstand strong winds, and leaving them extended during such conditions can cause damage.
Was your question still not answered? We’re here to answer those questions! Contact us on 0410 454 430 or online here for a quick response.